Survivor Assistance at the Student Health Center

Call 911 in an Emergency or if You or Someone Else is in Imminent Danger

Caution: Please take care when searching for resources. Phone, tablet, computer, and other device activity may be monitored. Visited websites may be tracked or viewed by another person. It may be safer for victims and survivors to obtain information using a device a perpetrator does not have potential access to. 

For more information, review the National Domestic Violence Hotline page on Tech and Social Media Safety. The Hotline can also be contacted at 800.799.7233 or 800.787.3224 (TTY) for assistance.

Federal and California laws and CSU/Cal State LA policies prohibit dating and domestic violence, sexual violence, and stalking. This prohibition applies to students, employees, and others. These laws and policies apply to conduct both on and off-campus.

Campus sanctions include suspension, expulsion, and employment termination. Perpetrators may face arrest and criminal prosecution. Offenders may have to compensate victims for crime and misconduct-related expenses.

Survivors and victims have numerous rights granted by federal and state laws. These rights include fair treatment, confidentiality, and campus-based accommodations.

Contact Information and Service Hours

The Student Health Center offers confidential* assistance and resources for students who are impacted by dating and domestic violence, sexual violence, and misconduct, stalking, and other crimes.

  • Call 323.343.3300 to schedule an appointment

*Mandatory crime reporting may apply. If you have concerns regarding confidentiality, prior to disclosure please ask your nurse and provider about their reporting obligations.

On-Campus Assistance & 24-Hour Hotlines

Specialized assistance is available through:

  • Cal State LA Title IX Officer/Deputy Title IX Coordinators

    • Title IX Officer
      • Mariel Mulet, Director of Human Resources Equity and Diversity Policies and Procedures: ADM 606 • 323.343.3040 •

  • Law Enforcement

    • Call 911 for emergencies
    • University Police: 323.343.3700

On-Campus Advocacy Services

An agreement with Peace Over Violence has established on-campus advocacy services for students. Students who wish to meet with the Peace Over Violence/Campus Advocate (POV/Campus Advocate) can schedule on-campus confidential appointments by contacting:  

  • Maxine Estrada: 213.955.9090, ext. 1131 |
    • On-Campus Office Hours (Student Health Center, Station 4, Second Floor | 323.343.3314)
      • Mondays: 9 a.m.-1 p.m.
      • Thursdays: 1-5 p.m.
  • After-Hours Hotline
    •  213.626.3393
    • 310.392.8381
    • 626.793.3385

Basic Safety Planning

Call 911 in an emergency or if you or someone else is in imminent danger.

To help reduce risk of harm, safety planning can be extremely important. As safety needs vary depending on circumstances, consulting with a 24-hour hotline, law enforcement or the Title IX Officer is recommended.

If desired, basic safety planning is available through the Student Health Center by appointment by calling 323-343-3300.

Helpful safety planning strategies may be found through the:

Crisis Intervention & Counseling and Psychological Services

Crisis intervention counseling is available 24 hours a day through 24-hour hotlines. Ongoing counseling, support groups, and other advocacy services are also available through local domestic violence and sexual assault survivor support agencies.

Crisis intervention and counseling services are also offered by the Student Health Center's Counseling and Psychological Services (CAPS). Call 323.343.3300 for an appointment.

Medical Care

Obtaining medical care after an assault is very important. Ideally, this care is obtained from hospitals or clinics that specialize in survivor assistance and forensic examination 24-hour hotlines can provide survivors with the locations of appropriate facilities.

Related medical services offered by the Student Health Center include injury treatment; testing and treatment for sexually transmitted infections; emergency contraception; and referrals. These services are available by appointment by calling (323) 343-3300.

Important Notes

Obtaining medical services from hospitals or clinics that perform forensic exams* is especially important for sexual assaults that occurred within the preceding 72 hours. 24-hour hotlines can provide survivors with the locations of appropriate facilities. When crimes are reported to law enforcement, the responding agency will assist survivors with evidence preservation. For additional information on the forensic exam, visit the Rape, Abuse and Incest National Network's What is a Sexual Assault Forensic Exam?

Local facilities that perform the sexual assault forensic exam include:

California law requires health practitioners to report details of injuries resulting from domestic violence, sexual assault, and other crimes involving patients they treat to a local law enforcement agency. Questions regarding a provider's reporting obligations can be asked prior to disclosure.

*Sexual violence victims and survivors are entitled to obtain sexual assault forensic (evidence) exams at no cost even if they choose not to report incidents to law enforcement. For additional information, please see Evidence Preservation.

Law Enforcement and Campus Official Notifications

All crime victims and survivors are encouraged to report crimes and policy violations to law enforcement, University Police, the Title IX Officer (Office for Equity, Diversity and Inclusion), and/or campus security authorities.

If requested, Student Health Center staff can assist survivors with these notifications and connect survivors with local support agencies.

Information, Resources, and Referrals

Local domestic and sexual violence survivor support agencies and 24-hour hotlines provide specialized and case-specific safety planning, information, resources, care, support, and services.

Student Health Center staff provide general information, resources, care, and support, as well as providing referrals to victim and survivor support community resources. Staff also assist students with notifications to law enforcement and the Title IX Officer, if requested.

University Reporting Options and Obligations

Campus-Based Reporting Options

Student Health Center personnel can provide survivors and victims with information on their campus-based rights.

Details are available in the CSU Policy Prohibiting Discrimination, Harassment, Sexual Misconduct, Sexual Exploitation, Dating Violence, Domestic Violence, Stalking, and Retaliation (Effective 1.1.22), available at CSU Policies and the Cal State LA Title IX Notice of Non-Discrimination. These documents identify prohibited conduct; and also answer questions related to Cal State LA policies, procedures, and reporting options.

Student Health Center Reporting Obligations

All Student Health Center (SHC) personnel are mandated child abuse and neglect reporters (as are other Cal State LA employees). In addition, depending on the role of the provider (e.g., psychological counselor, medical provider or health educator) who assists a survivor, elder abuse, suspicious injury, and other legally mandated reporting may apply.

Information may be found in the SHC Notice of Privacy Practices or by asking staff about their reporting obligations. Those with concerns may ask providers about their specific reporting responsibilities before disclosure — this allows survivors and victims to decide how much information they want to share while still receiving assistance and support.

Help 24/7 ►  |  1in6 for Men Who Have Experienced Sexual Abuse or Assault National Domestic Violence Hotline  |  National Human Trafficking Hotline  |  National Sexual Assault Hotline  |  National Suicide Prevention Lifeline  |  National Teen Dating Abuse Helpline  |  Safe Helpline - Sexual Assault Support for the DoD Community  |  The Trevor Project Helpline for LGBT Youth (Ages 13-24)  |